Water and nutrients travel into the Circulator, hit the slope of the Matrix and are pushed outward into eight maze sections that have individual holes dripping the water and nutrients onto the Matrix Wicking Pad.
Last updated October 31st, 2018
You may return an item(s) within 30 days*** of receipt (delivery) for a refund*. Refunds will be applied to your account (less shipping and restocking fees) in 3-5 business days once the item has been received and inspected through our warehouse**.
To be eligible for a return, the item must be unused and in its original packaging, and in the same condition in which it was received****. Please do not send your return back to the manufacturer.
To qualify for a general return, the item(s):
*Restocking fees may apply.
**Refunds may be applied faster if return tracking number is provided by the customer.
***Speedee Trim products may only be returned within 5 days of delivery to customer.
****USED PRODUCTS MAY BE SEIZED BY THE SHIPPING CARRIER AND HANDED OVER TO LAW ENFORCEMENT. WE WILL NOT ACCEPT ANY PACKAGES THAT ARE FLAGGED BY THE SHIPPING CARRIER FOR ANY REASON. YOU MAY ALSO FACE LEGAL RAMIFICATIONS DEPENDING ON YOUR LOCATION. DO NOT SHIP ANYTHING THAT HAS BEEN IN CONTACT WITH ILLEGAL MATERIAL OF ANY KIND.may be applied faster if return tracking number is provided by the customer.
During the initial 30 days we will replace defective items through the standard warranty replacement offerings. If no warranty is available then the item(s) will be returned and full credit will be applied back to the customer. If the customer decides to not use the warranty during the initial 30 days this will be considered a general return and be subject to the same terms and conditions.
To qualify for a defective return, one of the following must apply:
Returns FAQ (Frequently Asked Questions):
How do I send my return?
When and why do I have to pay a restocking fee?
How do I cancel an order?
When should I expect my refund?
What is a Return Goods Authorization (RGA) and when will I receive it after I start a return?
What is a PrePaid Label (PPL) and when will I receive it?
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a freight claim?
If you notice damage after delivery (concealed damage), then take pictures of the damage, and contact us at firstname.lastname@example.org. Carriers often only allow two (2) business days after delivery to file a freight claim, so please contact us as soon as possible to initiate your return and/or replacement.
After the return is set up, please hold the damaged product(s), along with any damaged packaging, for 30 days as the carrier may want to pick up or inspect it. If after 30 days you have not been contacted by Trimbuddies.com or by the carrier, you are free to dispose of the damaged product(s).
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been used or altered.
I did not receive all my products, or some items are not what I purchased. What do I do?
If you believe you have received the wrong product, please verify the item number of the product you received against the order confirmation email and/or packing list. If anything does not match, please contact us at email@example.com so we can assist in getting the wrong item(s) returned and the order corrected.
My purchase was lost in transit, what should I do?
Last updated October 31st, 2018
A question many customers have is, “how much will shipping cost?”. Shipping costs are calculated based on your zip code and the weight of items in your cart.
*Some restrictions may apply, always check the shipping on the cart page after entering the ship-to zip code.
Every shipment method we use is trackable and insured. Below is a list of our shipment methods and their shipping times. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays).
We use UPS, FedEx, DHL, USPS, or another common carrier that provides insurance and tracking. Shipments often need to be signed for, while shipments can also be left at the driver's discretion.
If you ordered two or more items, you may receive them in multiple boxes on different days, due to varying availability and shipping locations. We don't charge extra shipping for split shipments.
We do our best to ensure that shipping is correctly calculated before you purchase. However, at times it may not be possible to do so accurately. We reserve the right to notify you after you've purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you have the right to modify or cancel your order for a full refund.
Estimated Shipment Times*
If your order is received before 12:00:00 PST, you can expect items specifically marked as IN STOCK on the product page to ship within 1-3 business days.
During holidays, any orders received will not be processed until the next business day. Items not specifically marked as IN STOCK are either out of stock or located in a warehouse that doesn't provide a live inventory feed. If your order is time sensitive, please contact us to see if your products will ship in a suitable time frame.
*Please note: Stated shipping and delivery dates are estimates only and can be affected by several factors, including item availability and split shipments.
Where can I have my order shipped?
Shipment locations are limited to the 48 continental United States. We do not ship to Alaska, Hawaii, or Canada at this time.
We are unable to ship to a United States territory directly. Please use a freight forwarder if that is the product’s end destination.
Shipping & Order Confirmations
Shortly after placing your order, you'll receive an email confirming that we've received your order. You'll receive a second email when your order has shipped. Please save these email invoices for your records.
Occasionally, we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country.
If you order more than one item, we'll try our best to send available items together. If only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we break your order into multiple packages, you will NOT incur any additional freight charges.
In the unlikely we're unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items we're unable to ship. You'll be notified via email of the estimated delivery date for your items, and you will NOT be charged additional freight charges for items.
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